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Responsive Building

DML Contracting offers a full range of in-house services and currently maintains in excess of 30,000 properties per year. With operatives, vehicles, materials, plant and IT support all under one roof, we are comfortably able to manage the 3500 responsive repair jobs that need attending to on a weekly basis.

The responsive team at DML offers a call out system that delivers qualified tradesmen to a job within two hours of the initial call. Through its Best Value performance indicators, DML deliver a consistent and efficient service to the highest standard.

All vehicles are well stocked to ensure that repairs can be carried out quickly and efficiently and the vehicles also carry a tracking system to allow the call centre staff to update customers on likely arrival times.

Urgent repairs are completed within three days of the original enquiry and we also operate an appointment system for non-urgent jobs to ensure that all enquiries are dealt with at a convenient time.

For all of our clients we have pre-agreed performance indicators that help us to track our delivery over the period of a contract. This is vital if we are to continue with our strong track record in customer care.
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